OVERVIEW

Under the premise of complying with relevant laws and regulations, and in order to guarantee the quality of service and fairness to all users, the
A series of Acceptable Use Policy (AUP) clauses have been established for users to restrict the hosting content and behavior.

Users must comply with the AUP terms in the course of using the services or products. If a user violates the rules defined in the terms
We will, depending on the seriousness of the incident, rectify the situation through notification, warning, suspension of service, termination of service, demand for compensation, and legal responsibility, etc.
We will deal with it in the following ways.

I. Prohibited contents and uses

1.1 Uploading content strictly prohibited by the laws of the United States, Japan, Singapore, Hong Kong, referring to piracy, copyright infringement, brand imitation, fraud and so on.
This includes the use of reverse proxies to display websites, the construction of KMS activation, and audio-visual websites that do not have relevant copyrights.

1.2 All services and products must not be used for illegal purposes.
Transmission, distribution, hosting, linking to any content prohibited by law or regulation is not allowed.

Users are found to have illegal behavior in the system, including but not limited to disrupting the operation of the system, know how to change the system configuration or damage the system security,
Running programs, processes, credit card fraud, etc. that affect the site's servers will result in account suspension, freezing, or deletion without refund.

Sakura Clouds reserves the right to interpret the final action taken to the extent permitted by law, and Sakura Clouds reserves the right to report such actions to law enforcement authorities.

1.3 Typical illegal content includes but is not limited to:

Pornography, Lottery, Gambling, Drugs, Trojan Horses, Hackers, Viruses, Scams, Private Services, Plug-ins,
Adult products, movie sites, gay sites, massage saunas, weapons, game coins, invoices, online income,
Phishing sites, 18+ pictures and other content or related content, running IRC, IRC bots and so on.

1.4 We do not allow users to use the server to send spam.
If you are found to have such behavior, your account will be suspended, frozen, or deleted without refund.

1.5 Running traffic mining, all kinds of virtual coins, video hosting, cluster computing, traffic swiping and so on.
software that consumes a lot of CPU, bandwidth and hard disk resources (Dedicated server customers are not subject to this restriction).

1.6 Use the host to send packets to the outside and inside (whether or not active behavior), ARP attacks, ARP hijacking,
scanning for weak passwords, malicious exhaustion, and interference with the operation of other servers.

1.7 Use of the host to send spam (SPAM), spam messages (messages, posts).
Spreading Trojans, viruses (including malicious files referencing other servers).

1.8 Using Torrents, BT, etc. to download or distribute copyrighted content.
Nested virtualization (Java / Docker / VDS are not subject to this restriction).

1.9 Running public proxy services, such as Tor, Socks5, VPN, MTProto, and so on.

1.10 Multiple registrations by the same natural person, misuse of new user discount codes and other fraudulent behavior.

Your account will be suspended, frozen, or deleted, and no refunds will be issued, if similar fraudulent behavior is found to be detrimental to the interests of the merchant and other customers.

Reasonable Use of Hardware Resources

2.1 Users are not allowed to maliciously consume server arithmetic power and hardware life (e.g. mining, etc.), and are not allowed to maliciously occupy a large amount of hard disk I/O.

2.2 The hardware environment of virtual server (VPS) products is based on the principle of fair sharing.
Users are not allowed to continuously occupy a large amount of hardware resources (including continuous performance testing, etc.).

2.3 Unless otherwise specified, the network of all services and products is a shared peak bandwidth, based on the principle of fair sharing.
Based on the principle of fair sharing, users are not allowed to continuously occupy a large amount of network resources and use acceleration software such as FinalSpeed (except for customers with independent bandwidth or independent servers).

Virtual Server (VPS) IPv4 Address Replacement

3.1 If you require a specific IP address segment, please contact our sales for a solution.

3.2 If a large number of IP addresses are blocked during a special period, we will have the right to increase the price temporarily.

3.3 The IPv4 address of VPS can be changed for a fee of  5 USD/time.

3.4 You can change IPv4 address for free once within 1 days of VPS startup.

3.5 If the IPv4 address is still blocked after replacement, you can contact us within 12 hours by submitting a work order.
You can contact us within 24 hours by submitting a work order for free manual replacement (IP replacement is considered to be completed after 24 hours).

3.6 In the event that an IPv4 address is blocked in certain countries during the term of the Equipment Rental, it is the User's own use that causes the problem of blocking in certain countries.
In the event of a dispute, Sakura Clouds will be entitled to charge a fee for loss of IPv4 address property (as applicable).

Obligations of Users and Other Matters

4.1 If the service is attacked by DDoS, the IP will be blocked by empty route for 24 hours. If the user is frequently attacked
Depending on the situation, the user may be withdrawn, lock the server until the expiration date and no refund.

4.2 The user is obliged to ensure that the account and the purchased services and products are not maliciously invaded.
In case of intrusion or unauthorized transfer or authorization of use by others, the user shall bear all the consequences.

4.3 Unless otherwise requested, we only provide direct customer service to our customers. There is no authorization for "purchasing" or "third party purchasing and transferring to other users".
In the event of any problems, we shall be deemed to have been actively (or passively) caused by the purchaser (direct customer).

4.4 We reserve the right to refuse to provide the Services to a user, whether that user is a new purchaser or an active user.
We reserve this right to ensure that we are able to provide a safe, efficient and trustworthy service environment for the vast majority of Users.

Sakura Clouds' Acceptable Use Policys (AUP), last modified 2024.10.08
The final interpretation of this Service Agreement is the property of Sakura Clouds and Sakura Clouds LLC.
Copyright © 2024 Sakura Clouds & Sakura Clouds LLC All rights reserved.