OVERVIEW

Sakura Clouds Service Agreement ("Agreement"), which you should read before purchasing Sakura Clouds' services or products ("Services").
Confirmation of your order constitutes acceptance of this Agreement. In the course of using Sakura Clouds' ("we" or "us") services, the customer ("you" or "your") may have disputes with us that may arise under this Agreement.
Any disputes that may arise between you and us shall be resolved in accordance with this Agreement.

Individually Contracted Customers

If you have a separate service contract with Sakura Clouds LLC, the parent company of the Sakura Clouds brand.
In the event of a conflict between the terms of the contract and the terms of this service agreement, the terms of the specific contract shall prevail.

I. Billing Generation

1.1 Prices in the shopping cart are for preview purposes only and are subject to the bill generated at the time of checkout.

1.2 You must make payment before the bill is due, otherwise we have the right to close the bill.

1.3 If the ungenerated payment uses a promo code, and the promo code has a limited number of times, it will be applied according to the order of generating receipts;
After the number of times the discount code is used reaches the limit, a bill without discount will be generated to you.

II. Technical Support

2.1 The work order department can provide language support: Chinese / English.

2.2 The time limit for replying to work orders is 48 hours, and some compensation will be given if no reply is made within 48 hours.

2.3 We suggest that it is best to express your needs completely at once to avoid multiple replies to the same work order.

2.4 If you select the wrong department for a work order, a staff member will assign you to the correct department, but it may take longer to reply.

2.5 We currently do not provide managed services, in principle, do not provide any technical support other than server problems and network problems.

III. Money Back Guarantee

3.1 Each customer is entitled to 1 refunds in a single month without any reason, beyond which there must be a reasonable excuse.

3.2 Account balances resulting from downgrades, festivals or events cannot be withdrawn.

3.3 Each customer is entitled to only one original refund in a single month, and from the second refund onwards, only the account balance will be refunded.

3.4 Due to the special nature of the Dedicated Server / VDS product, no refunds will be made after the activation of the Dedicated Server / VDS product (unless otherwise stated).

3.5 Full refund (minus initial setup fee) will not be accepted if the pre-sale product has been officially launched.

3.6 Unless otherwise specified, refunds can be made within 30 days after the product has been activated.

3.7 Refunds will not be accepted if the Product has been activated for more than 30 days.

3.8 Customers who violate Sakura Clouds' service agreements or restrictions will not receive a refund.

3.9 Stripe and Stripe Alipay payment method users are charged 0.1-5USD for refunds (Stripe gateway fee depends on the paid amount).

Discontinuation of Service

4.1 If a bill is not paid by the due date, the service will be continued for a period of 3 days and will be suspended after 4 days of expiration.

4.2 If payment is not made 5 days after the expiration of the service, we will delete the service and the data will not be retrieved at that time.

4.3 While the Service is suspended, the Service will continue to be billed as normal and may be subject to a late fee as appropriate.

4.4 Once you have requested to cancel the Services, they cannot be re-activated and no refunds are available (unless otherwise stated).

4.5 Violation of the Sakura Clouds Service Agreement or related restrictions, we have the right to suspend or even delete your service.

V. Reasonable Use Restrictions

5.1 You must read the Acceptable Use Policy (AUP) before using our services.

5.2 By starting to use the service, you agree to and accept all the relevant restrictions and additional terms.

Disclaimer and Fault Compensation

6.1 Inability to access (use) or loss of data, etc. due to the customer's violation of this agreement and its additional terms.

6.2 Inability to access (use) the services or loss of data, etc. due to account arrears, non-renewal or forgotten renewal.

6.3 Inability to access (use) the services or loss of data due to improper operation or other related behavior of the customer.

6.4 Inaccessibility (use) or data loss due to war, armed conflict, strikes, riots, insurrections and other major social irregularities.

6.4 Inaccessibility (use) or data loss due to war, armed conflict, strikes, riots, insurrections and other major social irregularities.

6.5 Due to force majeure including but not limited to: natural disasters such as floods, earthquakes, plague epidemics, etc., and social events such as:
War, turmoil, governmental actions, interruption of telecommunication backbone lines, hackers, network blocking, technical adjustments of telecommunication departments and governmental control, and other force majeure.

6.6 If the data is lost due to hard disk failure, no compensation will be made, so please make your own backup.

6.7 If the hard disk data is lost due to our operation error, the monthly payment user will be compensated for 1 month, and the annual payment user will be compensated for 3 months.

6.8 The service provides data redundancy backup (RAID1/10) as the case may be, but it can't guarantee the data security, please do the off-site backup operation by yourself.

6.9 If the service purchased by the user cannot be used normally due to the failure of servers, data center equipment or other unpredictable reasons, we will compensate for the unavailability time.
We will compensate for the unavailability time and increase the service expiration time as appropriate (except for services without SLA guarantee).

Legal Liability and Additional Terms

7.1 Purchase (use) of our services must comply with the laws and regulations of the country where the service is located (the country where it is located), the location of the user and the Hong Kong Special Administrative Region.

7.2 The purchase of our services must use real and valid identity information. In order to ensure the quality of our services
We reserve the right to require customers to provide valid proof of identity. Anyone who submits an order using fraudulent information will not be activated and no refund will be made.

7.3 In accordance with relevant laws and regulations, when the law enforcement agencies in the country where the service is provided issue a valid search warrant or relevant proof, we will make every effort to protect the rights and interests of all users.
We will cooperate with the law enforcement agency to provide the relevant data in accordance with the law in order to protect the rights and interests of all users as much as possible.

7.4 Additional Terms and Policies to be Accepted When Using Services Provided by Sakura Clouds' Partners or Upstream Providers.

Internet Registration Authority: RIPE, ARIN.
Payment gateways: Stripe, Stripe Alipay, Stripe WeChat Pay

VIII. Changes to the Terms of Service Agreement

8.1 Sakura Clouds reserves the right to change this Agreement and its additional terms and conditions at any time without notice to the Customer.

8.2 The new Service Agreement and additional terms and conditions shall take effect immediately after they are published on the Website, and any changes to the terms and conditions shall be effective for all Customers.

8.3 If the Client does not agree with the changed terms and conditions, he/she has the right to cancel the service, but he/she may not ask for a refund or make changes to the service on the grounds of non-acceptance.

Sakura Clouds Terms of Service, last modified 2024.09.24
The final interpretation of this Service Agreement is the property of Sakura Clouds and Sakura Clouds LLC.
Copyright © 2024 Sakura Clouds & Sakura Clouds LLC All rights reserved.